{"id":1688,"date":"2026-10-28T09:31:22","date_gmt":"2026-10-28T06:31:22","guid":{"rendered":"https:\/\/swahilicoastvillas.simplyit.africa\/?page_id=1688"},"modified":"2026-11-03T04:28:12","modified_gmt":"2026-11-03T01:28:12","slug":"cancellation-refund","status":"publish","type":"page","link":"https:\/\/swahilicoastvillas.simplyit.africa\/fr\/cancellation-refund\/","title":{"rendered":"Politique d'annulation et de remboursement"},"content":{"rendered":"
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\n \t\t\t\"Swahili\t\t
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Politique d'annulation et de remboursement<\/h1>\n\t\t\n<\/div>\n\n<\/section>\n
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L\u00e9gal<\/p>\n\t\t\t\t\t

Comment annuler ou modifier une r\u00e9servation aupr\u00e8s de nous, et comment fonctionnent les remboursements.<\/p>\n\t\t\t\t\t

Derni\u00e8re mise \u00e0 jour : 28 octobre 2026<\/p>\n\t\t\t\t\t\n

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Avant de r\u00e9server<\/h2>\n\t\t\t\t\t

Nos conditions d'annulation et de pr\u00e9paiement varient selon la villa, les dates et le tarif choisis. Les conditions applicables \u00e0 votre r\u00e9servation sont celles figurant sur votre confirmation de r\u00e9servation et pr\u00e9valent sur les conditions pr\u00e9sent\u00e9es sur cette page.<\/p>\n\t\t\t\t\t

Annulation d'une r\u00e9servation<\/h2>\n\t\t\t\t\t

Veuillez nous contacter par \u00e9crit d\u00e8s que possible, \u00e0 l'adresse suivante : info@swahilicoastvillas.com<\/a> ou sur +255 651 535231<\/a>. L\u2019annulation prend effet d\u00e8s r\u00e9ception de votre demande\u00a0; veuillez donc nous demander une confirmation \u00e9crite.<\/p>\n\t\t\t\t\t

Si vous avez r\u00e9serv\u00e9 par l'interm\u00e9diaire d'une agence de voyages, d'un voyagiste ou d'un site de r\u00e9servation, annulez directement aupr\u00e8s de cette agence. C'est elle qui d\u00e9tient votre paiement et ses conditions g\u00e9n\u00e9rales s'appliquent \u00e0 votre r\u00e9servation.<\/p>\n\t\t\t\t\t

Frais d'annulation<\/h2>\n\t\t\t\t\t

Les frais applicables sont ceux indiqu\u00e9s sur votre confirmation de r\u00e9servation. Si votre tarif inclut l'annulation gratuite, celle-ci est valable jusqu'\u00e0 la date limite mentionn\u00e9e. Pass\u00e9 ce d\u00e9lai, les frais indiqu\u00e9s sur votre confirmation s'appliquent.<\/p>\n\t\t\t\t\t

Les tarifs non remboursables sont factur\u00e9s int\u00e9gralement au moment de la r\u00e9servation et ne sont pas rembours\u00e9s en cas d'annulation ou de non-pr\u00e9sentation.<\/p>\n\t\t\t\t\t

Si vous ne vous pr\u00e9sentez pas et que vous n'avez pas annul\u00e9 votre r\u00e9servation, les frais de non-pr\u00e9sentation indiqu\u00e9s sur votre confirmation de r\u00e9servation s'appliquent.<\/p>\n\t\t\t\t\t

Modifications apport\u00e9es \u00e0 une r\u00e9servation<\/h2>\n\t\t\t\t\t

Nous modifierons vos dates en fonction des disponibilit\u00e9s de la villa et de votre tarif. Toute diff\u00e9rence de prix sera \u00e0 votre charge, et un tarif non remboursable ne peut \u00eatre modifi\u00e9.<\/p>\n\t\t\t\t\t

Remboursements<\/h2>\n\t\t\t\t\t

Les remboursements sont effectu\u00e9s sur la carte ou le compte ayant servi au paiement initial. Nous ne pouvons pas effectuer de remboursement \u00e0 une autre personne.<\/p>\n\t\t\t\t\t

Les remboursements convenus sont trait\u00e9s rapidement. Votre banque ou l'\u00e9metteur de votre carte peut mettre quelques jours suppl\u00e9mentaires \u00e0 afficher le remboursement, et tout \u00e9cart de change est ind\u00e9pendant de notre volont\u00e9.<\/p>\n\t\t\t\t\t

D\u00e9p\u00f4ts et paiements anticip\u00e9s<\/h2>\n\t\t\t\t\t

Certains tarifs n\u00e9cessitent un acompte, voire le paiement int\u00e9gral, pour confirmer la r\u00e9servation. Le cas \u00e9ch\u00e9ant, cela figure sur votre confirmation de r\u00e9servation et est pr\u00e9lev\u00e9 au moment de la r\u00e9servation.<\/p>\n\t\t\t\t\t

Si nous annulons votre r\u00e9servation<\/h2>\n\t\t\t\t\t

Si nous devons annuler votre r\u00e9servation, nous vous en informerons d\u00e8s que possible et vous proposerons une autre villa ou d'autres dates, ou nous vous rembourserons la somme que vous nous avez vers\u00e9e.<\/p>\n\t\t\t\t\t

Circonstances exceptionnelles<\/h2>\n\t\t\t\t\t

Si un \u00e9v\u00e9nement ind\u00e9pendant de votre volont\u00e9 vous emp\u00eache de voyager, comme une maladie ou une restriction de voyage impos\u00e9e par le gouvernement, veuillez nous en informer d\u00e8s que possible et nous fournir tous les justificatifs n\u00e9cessaires. Nous examinerons votre r\u00e9servation individuellement, mais nous ne pouvons garantir un remboursement si votre tarif ne le permet pas.<\/p>\n\t\t\t\t\t

L\u2019assurance voyage est obligatoire pour les visiteurs de Zanzibar et constitue la protection la plus fiable en cas d\u2019annulation. Comment venir<\/a> Cette page explique cela.<\/p>\n\t\t\t\t\t

Contactez-nous<\/h2>\n\t\t\t\t\t

Villas sur la c\u00f4te swahili, Kiwengwa, Zanzibar, Tanzanie. E-mail info@swahilicoastvillas.com<\/a> ou appelez +255 651 535231<\/a>. Veuillez conserver notre confirmation \u00e9crite de toute annulation ou de tout remboursement que nous aurons convenu.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Cancellation and refund policy Legal How to cancel or change a booking with us, and how refunds work. Last updated 28 October 2026 Before you book Our cancellation and prepayment terms depend on the villa, the dates and the rate you choose. 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